A client was using Microsoft 365 Enterprise email, set up by a different IT firm, as their email and group collaboration platform. Microsoft 365 Enterprise mail worked fine at the start, but after some time they started to have issues, including:
• Several users got locked out of their accounts
• An overload of inbound SPAM messages
• Issues sending emails outbound for their 30+ employees
This client had called Microsoft tech support, but after many hours, their only recommendation was to "change passwords" and "hire a firm that knows email systems". This client called TWR Group and we got to work on identifying and solving these issues. We had found that one of their administrative accounts was hacked, and the hackers were using this admin account to corrupt the other accounts. After discovering this, we were able to block and delete the hacked account; reset all of the other users’ passwords, remove the blacklist on their email server, and stabilize their email system. We then recommended and implemented a TWR Group Hosted Exchange solution to provide a faster, more robust, and more secure solution for this client. We then migrated all users and all old emails over to Hosted Exchange and the client has worked without issues ever since.
Takeaways
• TWR Group has decades of experience with different email systems, including Office365, Exchange, GMail and more.
• Our Hosted Exchange Service provides the fastest, most robust and most secure email platform, with 24/7/365 USA based customer support.
• Hosted Microsoft Exchange gives your company a Dedicated Exchange Server hosted in the cloud, unlike Office365 Mail and GMail; TWR Group manages the Exchange Server, the Users, Security and Routine Maintenance.
• TWR Group’s Hosted Exchange Service is an affordable solution for businesses of any size.
• Our Hosted Exchange integrates seamlessly with Microsoft Outlook, Apple Mail, Thunderbird and many other email clients; With Microsoft ActiveSync all of your mobile devices, iOS & Android can be synced without issue.
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